The Accenture Human Capital Development Framework

Accenture's article titled "How to Boost Your Workforce Performance ROI" introduces a diagnostic tool that provides a link between human capital development practices and total shareholder return.

The Accenture Human Capital Development Framework is an analytical, measurement and planning tool that enables an organization to identify and measure the human capital factors that affect organizational performance.

This is a "balanced scorecard-type" model in that it proposes a link between business results and underlying processes and capabilities.

The article:
http://www.accenture.com/NR/rdonlyres/4609EF3D-17B2-4555-86F1-736B6CCAEF66/0/summary_hp.pdf

Driving Talent Management Strategies through Workforce Data

An interesting paper by Deloitte provides insight on driving talent management strategies in a company through the creation of valuable and aligned workforce analytics. The article provides a number of case studies of companies from different industries and with diverse talent management challenges.

Workforce Analytics: Driving Talent Management Strategies through Workforce Data
http://www.deloitte.com/dtt/cda/doc/content/us_consulting_hc_wrkforceanalytics_ihrimmag_060407.pdf

Excerpt:
"With the increased concern regarding talent management issues, many companies are leveraging workforce data to assess current workforce risks, analyze workforce trends, and plan for future talent requirements that can impact workforce planning strategies. In addition, we believe that workforce analytics can allow a company to deliver higher quality talent more efficiently than its competition. Utilization of tools and techniques, such as predictive modeling, HR metrics, and capturing historical trends, are helping companies drive business decisions by utilizing workforce data."

HR Shared Services - An Insightful Research Report

BusinessWeek Research Services has recently published an excellent report on the trends in HR Shared Services.:

New Era for HR Shared Services
Centralizing benefits, payroll and other human resources functions not only saves money and improves customer service, it also frees HR professionals to provide more strategic support.
http://mediakit.businessweek.com/pdf/research/HR-Shared-Services-2007.pdf

BCG: Workonomics

The Boston Consulting Group (http://www.bcg.com/) has developed a valuable methodology for measuring human performance which they call Workonomics. Workonomics provide measures that mirror traditional capital-driven measures, but are more applicable for people-driven companies and situations.

I have recently read a number of their articles on this subject, and find them very valuable:

Workonomics: Measuring the Importance of People
http://www.bcg.com/publications/files/Workonomics_Measuring_the_Importance_of_People_Mar_01.pdf

Quantifying Employee Contribution
Published in Shareholder Value Magazine, May/June 2002


BCG has a website that provides information on Workonomics, with some information on this framework and many examples of graphical representation of the information you can get.
http://www.bcg.com/publications/workonomics/index.htm