"Where the Rubber Meets the Road" is a comprehensive and detailed document by Deloitte on the entire process of implementing a Shared Service Center in an HR organization.
The article includes detailed models supporting design decisions, project management considerations, service level tiers and more.
A very valuable document for anyone considering, managing or involved in an implementation of an Shared Service Center in an HR organization.
Read the article:
http://www.deloitte.com/dtt/cda/doc/content/us_consulting_hc_hrsharedservices_ihrim2006.pdf
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